Privacy Policy

Table of Contents

This Privacy Policy describes how information obtained from visitors of the www.digitalconcierge.us website (the “Website”) and Digital Concierge locations is collected, used, and disclosed. 

Through the Website Digital Concierge is providing you with information about products and services offered by Digital Concierge, including without limitation, search engine optimization (“SEO”), link building, search engine optimized press release service, search engine visibility and premium listings services, digital advertising, content creation and design, Branding, website design and hosting, reputation management, review management, and social media management (“Services”), along with (a) the ability to schedule appointments with Digital Concierge; (b) provide information to and complete forms with Digital Concierge regarding products and/or services; (c) purchase digital marketing services, products, and tools from Digital Concierge; (d) view information about Digital Concierge; (e) complete customer satisfaction surveys; (f) view opportunities to apply for employment with Digital Concierge; and/or (g) apply for job openings at Digital Concierge (collectively, the “Service”).

Please note that this Privacy Policy applies to information collected by Digital Concierge through the Website. Your use of the Website and/or any information or content provided on it, any Service, and/or any service or product provided by or purchased from Digital Concierge and any dispute over privacy is subject to this Policy and the Terms and Conditions, including its applicable limitations on damages and the resolution of disputes. The Terms and Conditions are incorporated by reference into this Policy.

Information Collection

Digital Concierge may collect information about you directly from you and from third parties, as well as automatically through your use of the Website and/or Service.

Information collected directly from you:

When you use the Website and/or Service, certain areas or features may require you to provide personal information. If you book an appointment, Digital Concierge collects your name, email address, phone number, business information, etc. (“Personally Identifiable Information” or “PII”), and information about your desired appointment (e.g., your desired date, time, and service(s)). If you make a purchase through the Website, Digital Concierge will collect your payment information, including your PII and billing and shipping information. Digital Concierge also collects information from you when you contact Digital Concierge. When you contact Digital Concierge, Digital Concierge requests your PII, geographic location, and information about the purpose of the contact and collects this information. Digital Concierge also collects information about you when applying for employment, including your PII, the position for which you are applying, and information concerning your qualifications, prior work experience, references, and the like when you make an inquiry or submit an application for a position with Digital Concierge through the Careers page on the Website. 

Information collected from third parties:

Digital Concierge also may collect information about you from third parties. Digital Concierge may also supplement or verify information about you from a service provider.

Information collected automatically:

 

Digital Concierge may automatically collect the following information about your use of the Website and/or Service through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit the Website  and/or use the Service; and the referring URL or the webpage that led you to the Website. Digital Concierge does not link the information that is automatically collected to any PII you submit while on the Website. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

How Your Information Is Used

Digital Concierge may use your information, including your PII, for the following purposes:

  • – To fulfill or meet the reason the consumer provided the information. For example, if a consumer shares their name and contact information to request a price quote or ask a question about our products or Services, we will use that PII to respond to your inquiry. If you provide your PII to purchase a product or Service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • – To provide, support, personalize, and develop our Website, products, and Services.
  • – To create, maintain, customize, and secure your account with us.
  • – To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • – To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • – To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • – To help maintain the safety, security, and integrity of our Website, products and Services, databases and other technology assets, and business.
  • – For testing, research, analysis, and product development, including to develop and improve our Website, Products, and Services.
  • – To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • – As described to you when collecting your PII.
  • – To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Digital Concierge’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which PII held by Digital Concierge about our Website users is among the assets transferred.

Notice to California Residents

For information regarding the categories of personal information collected from California residents and the purposes for which the categories of personal information will be used, please click on the following link: CCPA Privacy Policy. If you are a California resident and want to opt-out of the sale of your personal information, please click on the following link: CCPA Request Form

Sharing Information

Digital Concierge will not share your credit card number or any other financial information with any third party except to complete your transaction and to verify your credit card information. Digital Concierge may share your PII with third parties in the following instances:

Legal Disclaimer:

Digital Concierge shall disclose PII when required by law or under the good-faith belief that such action is necessary under applicable law. Digital Concierge may disclose PII in order to establish or exercise its or their legal rights or defend against legal claims. Digital Concierge also may share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, to protect Digital Concierge’s property or interests or that of their agents and employees, and to protect guests of Digital Concierge, personal safety, and/or the public.

Aggregate Information (non-personally identifiable):

Digital Concierge may share some aggregated demographic information (for example: age, zip codes) with some of their partners. This is not linked to any PII. Digital Concierge may use third-party advertising companies to serve ads on its/their behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness.

Third-Party Service Providers:

Digital Concierge may disclose information about individual users to third parties who provide services to Digital Concierge or have a contractual relationship with Digital Concierge. These third parties provide a variety of services to Digital Concierge, including, without limitation, managing appointment scheduling, processing and verifying credit card information, tracking internet marketing campaigns, and processing credit card transactions. In addition, these third-party services may include enhancing the information Digital Concierge collects about customers of Digital Concierge. Digital Concierge may also use third-party email providers to assist with sending marketing emails. Any PII that Digital Concierge shares with any third-party service provider may only be used to provide services to Digital Concierge and/or its customers and the service providers will not be given permission to use such information for other purposes such as contacting guests or customers of Digital Concierge.

Business Transitions:

In the event Digital Concierge goes through a business transition, such as a merger, an acquisition by another company, or a sale of all or a portion of its assets, PII of users collected by Digital Concierge through the Website will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on the Website for 30 days after a transfer of their PII, if PII will be used contrary to this policy. If as a result of the business transition, the users’ PII will be used in a manner different from that stated at the time of collection, users will be given the option to continue to share their information consistent with the notification of changes section on this Website. As a result of the business transition, you may elect to discontinue the sharing of your PII and such information will not be transferred to the new entity. However, nothing in this Privacy Policy is intended to interfere with the ability of Digital Concierge to transfer all or part of its business and/or assets (including the Website), for any purposes, without any limitation whatsoever. Digital Concierge specifically reserves the right to transfer or share a copy of PII collected from the Website to the entity to whom that portion of its business relating to that information is transferred.

Cookies And Other Tracking Mechanisms

Digital Concierge and/or our third-party service providers use cookies and other tracking mechanisms to track information about your use of the Website and/or Service. Digital Concierge may combine this information with other PII collected from you (and third-party service providers may do so on behalf of Digital Concierge).

Cookies

Cookies are alphanumeric identifiers that Digital Concierge transfers to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow Digital Concierge to make it easier for you to navigate the Website and Service, while others are used to enable a faster log-in process or to allow Digital Concierge to track your activities at the Website and Service. There are two types of cookies: session and persistent cookies.

  • Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. Digital Concierge uses session cookies to allow its systems to uniquely identify you during a session or while you are logged into the Website. This allows Digital Concierge to process your online transactions and requests and verify your identity, after you have logged in, as you move through the Website.
  • Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. Digital Concierge uses persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to the Website who disable cookies will be able to browse certain areas of the Website, but some features may not function.

Clear GIFs, pixel tags, and other technologies:

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. Digital Concierge may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags), in connection with the Website to, among other things, track the activities of Website visitors, help Digital Concierge manage content, and compile statistics about Website usage. Digital Concierge and our third-party service providers also use clear GIFs in HTML emails to customers of Digital Concierge to help Digital Concierge track email response rates, identify when emails are viewed, and track whether emails are forwarded, for example. Third party vendors may also use pixels and tags on social media posts, ads and chatbots to track click through rates to the Digital Concierge website.

Third-Party Analytics:

Digital Concierge uses automated devices and applications, such as Google Analytics, to evaluate usage of the Website and, to the extent permitted, Digital Concierge may also use other analytic means to evaluate the Service. Digital Concierge uses these tools to help it improve the Service, performance, and user experiences. These third-party entities may use cookies and other tracking technologies to perform their services. Digital Concierge does not share your PII with these third parties, however.

Do-Not-Track:

Currently, the Website does not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third-Party Ad Networks section below.

Third-Party Ad Networks:

 

Digital Concierge uses third parties, such as network advertisers, to serve advertisements on third-party websites or other media (e.g., social media platforms). This enables Digital Concierge and these third parties to target advertisements to you for products and services offered by Digital Concierge in which you might be interested. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, links, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one.

Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by third-party companies who are NAI members

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will remove you from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through the Website or on other third-party websites. Even if you opt out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page, you may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

Communications From The Website And Your Choices

Transactions and Announcements:

Users who make a purchase or book an appointment through the Website will receive a number of emails and/or text messages throughout the transaction and/or service process and they may sometimes receive phone calls from Digital Concierge to ensure smooth transactions, bookings and/or Services. Digital Concierge may also occasionally send out service-related announcements, for instance, if service on the Website is temporarily suspended for maintenance. Generally, these communications are not promotional in nature, and users will receive them as long as their accounts are open.

Special Offers, Newsletters, and Updates:

Out of respect for the privacy of users, Digital Concierge provides the option to not receive these types of communications, as explained in the Choice and opt-out section below.

Choice and opt-out:

A user can change their opt-in or opt-out status in several ways:

  • – From a Newsletter: Click on the “Unsubscribe” link within the email.
  • – You may additionally unsubscribe by sending your request to info@digitalconcierge.us

Security

Digital Concierge takes reasonable precautions to protect users’ information. When users submit information via the Website, Digital Concierge takes steps to protect users’ information both online and off-line.

Although Digital Concierge endeavors to create secure and reliable Websites and to safeguard against unauthorized disclosures of information, Digital Concierge cannot assure you that PII that Digital Concierge collects will never be disclosed in a manner that is inconsistent with this Privacy Policy.

You hereby acknowledge and agree that, to the extent permissible by applicable law, the Digital Concierge Entities (as defined in the Terms and Conditions) are not responsible for any intercepted information sent via the internet, and you hereby release, to the extent permissible by applicable law, the Digital Concierge Entities from any and all claims arising out of or related to the use of any intercepted information in a manner that may violate this Privacy Policy, the law, and/or your personal privacy.  This paragraph does not apply to conduct that is covered by the California Consumer Privacy Act of 2018, California Civil Code sections 1798.100 et seq.

User Generated Content

Digital Concierge invites you to post content on the Website, including your comments, résumé, or CV, and any other information that you would like to be available on the Website. If you post content on the Website, all of the information that you post will be available to authorized personnel of Digital Concierge.

If you post your own content on the Website, your posting may become public and Digital Concierge cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, and/or your personal privacy. You hereby acknowledge and agree that the Digital Concierge Entities (as defined in the Terms and Conditions) are not responsible for use of any such posted information, and you hereby release the Digital Concierge Entities from any and all claims arising out of or related to the use of any such posted information in a manner that may violate this Privacy Policy, the law, and/or your personal privacy.

External Links

The Website may contain links to other websites maintained by third parties. Please be aware that Digital Concierge exercises no control over linked sites and the Digital Concierge Entities (as defined in the Terms and Conditions) are not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any PII and/or other information. You hereby acknowledge and agree that the Digital Concierge Entities (as defined in the Terms and Conditions) are not responsible for the privacy practices, data collection policies and procedures, or the content of such third-party sites, and you hereby release the Digital Concierge Entities (as defined in the Terms and Conditions) from any and all claims arising out of or related to the privacy practices, data collection policies and procedures, and/or the content of such third-party sites.

Contact Us

Users with questions or concerns regarding their privacy or this Privacy Policy should contact us via Postal Mail at the address listed on the Digital Concierge website located at www.digitalconcierge.us/contact-us/, or by email at info@digitalconcierge.us.

Changes In This Privacy Policy

 

 

If Digital Concierge decides to change this Privacy Policy, Digital Concierge will post those changes to this page on the Website and other places Digital Concierge deems appropriate so that you are aware of what information Digital Concierge collects, how it is used, and under what circumstances, if any, it is disclosed or shared.

Digital Concierge reserves the right to modify this Privacy Policy at any time, so please review it frequently. If Digital Concierge makes material changes to this Policy, Digital Concierge will notify you here or by means of a notice on the Website.